Vendor Guidance

Vendor Guidance

Welcome to EcoA2Zee. This page explains the basic process vendors should follow for onboarding, product listing, order handling and customer support.

1. Vendor Registration

Complete the EcoA2Zee vendor-registration form with correct business and product information.

Vendor Registration Form:
Apply as a Vendor

Use this link:

Submitting the form does not automatically confirm onboarding. Our team will review the information and contact suitable vendors.

2. Information Vendors Should Keep Ready

Please keep the following details available:

  • Business or brand name
  • Contact person and phone number
  • Business address
  • GST details, where applicable
  • Bank details for settlements
  • Product catalogue
  • Product pricing and MRP
  • Minimum order quantity
  • Product materials or ingredients
  • Product dimensions, size and weight
  • Packaging information
  • Dispatch timeline
  • Return eligibility
  • Product photographs
  • Certifications or supporting documents

3. Product and Sustainability Review

EcoA2Zee may review:

  • Product materials and ingredients
  • Manufacturing or sourcing information
  • Packaging
  • Sustainability claims
  • Certifications
  • Product labels
  • Product descriptions
  • Available supporting documents

Vendors must provide correct and genuine information.

Claims such as organic, natural, biodegradable, compostable, chemical-free, toxin-free or sustainable should be supported with suitable information or documents.

4. Product Images

Product images should be:

  • Clear and high quality
  • Taken in good lighting
  • Free from watermarks from other marketplaces
  • Consistent with the actual product
  • Provided with a plain-background image where possible
  • Supported with lifestyle images, where available

Do not use images belonging to another company or brand without permission.

5. Product Information

Every product listing should include:

  • Product name
  • Short description
  • Detailed description
  • Materials or ingredients
  • Size and dimensions
  • Weight
  • Colour or variant details
  • Usage instructions
  • Care instructions
  • Safety information, where applicable
  • Country of origin
  • Manufacturer or marketer details
  • MRP and selling price
  • Available stock
  • Dispatch timeline
  • Return eligibility

6. Pricing

Vendors should provide accurate:

  • MRP
  • Selling price
  • GST rate
  • Product cost
  • Packaging charges, where applicable
  • Shipping weight
  • Bulk-order pricing, where available

Prices and commercial terms should follow the signed agreement or MoU with EcoA2Zee.

Vendors must inform EcoA2Zee before changing product prices.

7. Stock Updates

Vendors are responsible for providing correct stock information.

Please inform EcoA2Zee immediately when:

  • A product is out of stock
  • Stock is limited
  • A variant is unavailable
  • Production is delayed
  • A product is discontinued

Orders should not be accepted when the product is unavailable.

8. Order Processing

When an order is received:

  1. Confirm product availability.
  2. Check the customer’s order details.
  3. Pack the product securely.
  4. Dispatch it within the agreed timeline.
  5. Share the courier name and tracking number with EcoA2Zee.
  6. Keep proof of dispatch.

Vendors should not contact customers for unrelated promotions without permission.

9. Packaging

Products should be packed safely to prevent damage during delivery.

Where possible, vendors should use:

  • Recyclable packaging
  • Reusable packaging
  • Paper-based packaging
  • Minimal plastic
  • Correct product labels
  • Tamper protection, where required

Food, personal-care and hygiene products must follow the applicable packaging and labelling requirements.

10. Shipping and Tracking

Shipping may be handled by the vendor or the agreed logistics partner.

After dispatch, share:

  • Courier company
  • Tracking or AWB number
  • Dispatch date
  • Tracking link
  • Expected delivery date, where available

Tracking details should be shared immediately so the customer can receive delivery updates.

11. Returns, Damages and Customer Complaints

When a return, damage or customer complaint is reported, the vendor should cooperate with EcoA2Zee and provide the required clarification.

The vendor may be asked to verify:

  • Product condition
  • Packaging condition
  • Batch or manufacturing details
  • Dispatch proof
  • Product photographs
  • Replacement availability

Refunds, replacements and return responsibilities will be handled according to the applicable policy and vendor agreement.

12. Payments and Settlements

Vendor settlements will be processed according to the agreed settlement cycle.

Settlement may depend on:

  • Successful order delivery
  • Return period
  • Refund or cancellation status
  • Payment-gateway settlement
  • Applicable commission
  • Taxes and deductions
  • Other agreed charges

Complete bank and tax details must be submitted before settlements can be processed.

13. Vendor Responsibilities

Vendors are responsible for:

  • Supplying genuine products
  • Providing correct product details
  • Following applicable laws
  • Maintaining product quality
  • Dispatching orders on time
  • Providing proper invoices
  • Updating stock and prices
  • Supporting return and complaint resolution
  • Protecting customer information
  • Avoiding false sustainability claims

14. Book a Vendor Meeting

Vendors who need clarification can schedule a discussion with the EcoA2Zee team.

Button: Book a Vendor Appointment

Highlight the button text and attach your active Microsoft Bookings public link.

Contact EcoA2Zee

Phone and WhatsApp: +91 96326 38484
Email: connect@ecoa2zee.com
Website: www.ecoa2zee.com