Shipping Information
EcoA2Zee is a marketplace that connects customers with sustainable brands, artisans and responsible vendors across India.
Order Processing
After your order is confirmed, the respective vendor will prepare and dispatch the products.
Processing time may vary depending on:
- Product availability
- Product type
- Customization requirements
- Vendor location
- Order quantity
The estimated dispatch time will be mentioned on the product page or communicated after order confirmation.
Shipping and Delivery
Shipping is handled directly by the vendor or through the vendor’s logistics partner.
Delivery time may depend on the delivery location, courier availability and product type.
Most orders are generally delivered within the estimated timeline shown during checkout or communicated after dispatch.
Multiple Products in One Order
Products listed on EcoA2Zee may come from different vendors.
When you purchase products from multiple vendors:
- Products may be shipped separately
- You may receive more than one package
- Each package may have a different delivery date
- Separate tracking details may be provided
Shipping Charges
Shipping charges may vary based on:
- Delivery location
- Product weight and size
- Vendor location
- Courier partner
- Number of packages
Applicable shipping charges will be displayed during checkout or communicated before the order is confirmed.
Order Tracking
Once your order is dispatched, tracking details will be shared through email, SMS, WhatsApp or your order account, wherever available.
Tracking updates are provided by the vendor or courier partner.
Cash on Delivery
Cash on Delivery is currently not available.
All orders must be paid online through the available payment options at checkout.
Delayed Deliveries
Delivery delays may occasionally happen because of:
- Weather conditions
- Public holidays
- Courier delays
- Remote delivery locations
- Unexpected operational issues
EcoA2Zee will coordinate with the vendor or logistics partner to help resolve delivery-related concerns.
Damaged or Incorrect Packages
Please check the package when it is delivered.
When the product is damaged, incorrect or incomplete, contact EcoA2Zee as soon as possible and share:
- Order number
- Product photographs
- Packaging photographs
- Unboxing video, where available
- Details of the issue
Requests will be reviewed according to our Returns and Refund Policy.
Delivery Address
Customers are responsible for providing the correct:
- Name
- Phone number
- Complete delivery address
- PIN code
- Landmark, where required
EcoA2Zee and the vendor may not be responsible for delays caused by incorrect or incomplete delivery information.
Need Help With Your Delivery?
Phone and WhatsApp: +91 96326 38484
Email: connect@ecoa2zee.com
Please include your order number when contacting us about shipping or delivery