Frequently Asked Questions

Find answers about EcoA2Zee products, orders, shipping, returns, vendor onboarding, B2B opportunities and sustainability services.

About EcoA2Zee

What is EcoA2Zee?

EcoA2Zee is a marketplace where customers can discover eco-friendly, organic, responsibly made and sustainable products from different brands, artisans and vendors.

We also provide sustainability-focused services, including the EcoHome Sustainability Audit, certification support and B2B sourcing assistance.

What type of products are available on EcoA2Zee?

Our product categories include:

• Personal care
• Health and wellness
• Home and garden
• Corporate and custom gifting
• Arts and handicrafts
• Fashion and jewellery
• Architecture and interior products
• Stationery
• Organic and natural foods
• Cleaning and household products

Product availability may change as new vendors and products are added.

Are all products on EcoA2Zee certified?

Not every product is necessarily certified.

Some vendors may have valid product, organic or sustainability-related certifications. Other responsible brands, artisans and small makers may provide information about their materials, ingredients, production practices and packaging.

Available certifications and supporting information will be mentioned wherever applicable.

How does EcoA2Zee review products?

We review the information shared by vendors, including:

• Product materials or ingredients
• Manufacturing or sourcing information
• Packaging details
• Sustainability claims
• Available certificates and supporting documents

This review does not represent independent laboratory testing or certification unless clearly mentioned.

Shopping and Orders

How do I place an order?

Browse the available products, select the required product and quantity, add it to your cart and complete the online payment during checkout.

Can I place an order through WhatsApp?

You can contact our team through WhatsApp for product assistance, B2B requirements or bulk enquiries.

Regular retail orders should be placed through the EcoA2Zee website whenever the product is available online.

Is Cash on Delivery available?

Cash on Delivery is currently not available.

Orders must be paid online using the payment methods available during checkout.

Can I modify my order after placing it?

Contact EcoA2Zee immediately with your order number.

Changes depend on whether the vendor has already packed or dispatched the order. Modification cannot be guaranteed after order confirmation.

Can I cancel my order?

You may request cancellation before the order is packed or dispatched.

Customized, personalized or made-to-order products may not be cancelled after production has started. Please review our Returns and Refunds Policy for complete information.

Why might products from the same order arrive separately?

EcoA2Zee works with different vendors. Products ordered from separate vendors may be packed and delivered separately.

You may receive:

• More than one package
• Different tracking numbers
• Different delivery dates

Shipping and Delivery

How long will delivery take?

Processing and delivery times may vary based on:

• Product type
• Product availability
• Vendor location
• Delivery location
• Customization requirements
• Courier serviceability

The expected timeline will be displayed on the product page, during checkout or communicated after order confirmation.

How are shipping charges calculated?

Shipping charges may depend on the product’s weight, size, delivery location, vendor location and courier partner.

Applicable charges will be displayed during checkout or communicated before confirmation.

How can I track my order?

After dispatch, tracking information may be sent through email, SMS, WhatsApp or your customer account, wherever available.

What should I do when my delivery is delayed?

Contact us with your order number. Our team will coordinate with the respective vendor or courier partner and share the available update.

Returns, Refunds and Damaged Products

Can I return a product?

Return eligibility depends on the product category, condition and reason for return.

Some products, including opened personal-care products, food items, customized products and hygiene-sensitive products, may not be returnable unless they arrive damaged, defective or incorrect.

Please read the Returns and Refunds Policy before submitting a request.

What should I do when I receive a damaged or incorrect product?

Contact EcoA2Zee as soon as possible and provide:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• Details of the issue
• Unboxing video, where available

Do not use, repair or discard the product and packaging until your request has been reviewed.

How will I receive my refund?

After the return or refund request is reviewed and approved, the refund will be initiated through the original payment method.

The time required for the amount to appear may depend on the payment gateway, card provider or bank.

Are handmade-product variations considered defects?

Handmade, natural and artisan products may have small variations in colour, texture, shape, pattern or finish.

These natural differences are generally not considered defects unless the received product is significantly different from its description.

Vendors and Selling

How can I sell my products on EcoA2Zee?

Visit the Sell With Us page and complete the vendor-registration form.

Our team will review your brand, product information, pricing, packaging, dispatch process and available supporting documents.

Is certification compulsory for vendors?

Vendors with relevant certifications are encouraged to share them.

Brands, artisans and responsible makers without certification may also apply. Their products will be reviewed based on the available information, materials, ingredients, packaging and production practices.

Submitting an application does not automatically guarantee approval.

Can I speak with the team before applying?

Yes. Vendors can use the Book a Vendor Appointment option available on the Sell With Us page.

What information should vendors keep ready?

Vendors should keep the following information ready:

• Business and brand details
• Product catalogue
• Product prices
• Minimum order quantity
• Materials or ingredients
• Packaging information
• Dispatch timelines
• GST and business documents, where applicable
• Certifications or supporting documents
• Product photographs

B2B and Bulk Orders

Does EcoA2Zee accept bulk orders?

Yes. Businesses and organizations can contact us for:

• Corporate gifting
• Bulk product orders
• Sustainable stationery
• Architecture and interior materials
• Customized hampers
• Institutional requirements
• Custom packaging and sourcing

Visit our B2B Opportunities page to share your requirement.

Can products be customized for businesses?

Customization depends on the product, quantity, vendor capability, budget and required timeline.

Share your requirement with our team so that suitable options can be checked.

Eco Services

What is the EcoHome Sustainability Audit?

The EcoHome Sustainability Audit helps customers understand sustainability-related aspects of their home and identify practical opportunities for improvement.

The scope, pricing and timeline will be confirmed before the service begins.

Does EcoA2Zee provide certification support?

EcoA2Zee provides sustainability and certification-related guidance based on the type of product, vendor or business requirement.

Certification is issued only by the applicable authorized certification body unless specifically stated otherwise.

Contact EcoA2Zee

How can I contact your team?

Phone and WhatsApp: +91 96326 38484
Email: connect@ecoa2zee.com
Website: www.ecoa2zee.com
Instagram: @ecoa2zee

Please include your order number when contacting us about an existing order.